Terms & Policies
Support Policy
About Our Support Policy
Our Support Policy outlines what support DocuMocu offers to its clients. If you are not sure if our Support Policy covers all aspects of your interaction with our website or if you have any questions about our Support Policy, please, submit a ticket from [email protected]. Our Support Policy is not set in stone and changes and updates are introduced every now and then. If you wish to be up to date with its latest version, you should be checking this page every once in a while.
Documocu Responsibilities
DocuMocu’s support team will do its best to solve any technical problems our clients may have using our website and purchasing our services. We also keep records on all tickets submitted through our support system, the time it took to resolve the issue and the final outcome.
Customer Responsibilities
We rely on our clients to report on time any problems they come across interacting with our website and using our services.
Definitions Of Support
Our Support Policy covers the following areas:
- Your interaction with DocuMocu - browsing its content, purchasing its services, downloading resources, etc.
- Product Help - we provide a general guide on how you could use our services.
Technical Support
You can contact our Technical Support team by emailing us at [email protected]. We do not provide Technical Support over the telephone or any social media channels. All correspondence stays confidential. We and you are the only parties to have access to it.
What Our Support Services Doesn't Cover
- any problems that you may have with your personal computer or any other digital device you use to browse our website and use our services.
- any problems that you may have during the checkout process, when the problem lies with your financial services provider (bank, credit card issuer, paypal, etc).
- any network problems that you may have while accessing our website, its content and products.
General Information
Our Technical Support Team works Monday to Friday and does its best to answer to all incoming queries within 24 hours. However, the response time mainly depends on their workload at the time the problem is registered and the complexity of the issue